ASU Athletics Needs a Fanbudsman
- By BigESunDevil
- Devils' Huddle
- 30 Replies
One of the biggest frustrations voiced by the "average joe" fans is that they don't feel like their concerns or ideas are heard by the department. The department is focused on athletes, coaches, administrators, and large donors, but doesn't really care about the masses. If ASU wants to make these fans feel heard, they should create a "Fanbudsman" position.
This position would be similar to an "Ombudsman" position that many companies and governmental agencies have implemented, but will focus on hearing fans' concerns instead of employee/whistleblower concerns. This would be a paid, full time position whose only responsibilities is to listen to fans and communicate what they learn/hear to the athletic department. There should be no donor responsibilities. The only game day responsibilities should involve walking around to tailgates, shaking hands at entrances, and generally interacting and getting to know everyday fans.
This position could design and deploy fan surveys and other information/data gathering efforts. They should have open office hours where fans can stop in to discuss ASU Athletics and express concerns/ideas. They should also be included in important department meetings as the everyday fans' representative to make sure the "average joes" have a voice in important decisions. They should report directly to the AD and be valued as upper management.
This is a relatively low cost way to make the majority of fans feel more heard and connected to the department.
Thoughts?
This position would be similar to an "Ombudsman" position that many companies and governmental agencies have implemented, but will focus on hearing fans' concerns instead of employee/whistleblower concerns. This would be a paid, full time position whose only responsibilities is to listen to fans and communicate what they learn/hear to the athletic department. There should be no donor responsibilities. The only game day responsibilities should involve walking around to tailgates, shaking hands at entrances, and generally interacting and getting to know everyday fans.
This position could design and deploy fan surveys and other information/data gathering efforts. They should have open office hours where fans can stop in to discuss ASU Athletics and express concerns/ideas. They should also be included in important department meetings as the everyday fans' representative to make sure the "average joes" have a voice in important decisions. They should report directly to the AD and be valued as upper management.
This is a relatively low cost way to make the majority of fans feel more heard and connected to the department.
Thoughts?